Rewards & Voucher Terms

Last updated 26 September 2026

These terms apply to the Yogurtland Rewards programme in South Africa, to the Gold Stamps and rewards on your Rewards Card, and to every voucher we issue or sell, including welcome, birthday, complimentary, promotional and gift vouchers. By joining the programme, or by using a reward or voucher, you agree to them.

At a glance: the current rules

1. About the programme

Yogurtland Rewards is the loyalty programme of the Yogurtland brand in South Africa ("Yogurtland Rewards", "we", "us"). Your membership is with Yogurtland Rewards, not with any individual store. Your stamps, rewards and vouchers belong to your membership and can be used at any participating store.

The programme runs at participating Yogurtland stores in South Africa. It is not valid at Yogurtland stores in other countries, or on third-party delivery apps, unless we say otherwise.

2. Joining

• Membership is free. You join through our online signup form, which gives you a digital Rewards Card for Apple Wallet or Google Wallet.
• Only one membership per person. Each membership needs its own email address and mobile number. We may merge or close duplicate accounts.
• If you are under 18, you need permission from a parent or legal guardian to join. They accept these terms on your behalf.
• Your Rewards Card is personal to you. You cannot sell or transfer it, or combine it with another card.
• Please keep your email address and date of birth up to date. We send vouchers only to the email address on your account.
• Lost your card? You can have it resent to your email at rewards.yogurtland.co.za/resend, and your Gold Stamps stay with it.

3. Earning Gold Stamps

• You earn 1 Gold Stamp for each qualifying item you buy at a participating store.
• An item qualifies when it costs at least our minimum price, after any discount. The minimum is currently R50 per item.
• Buy more than one qualifying item and you earn a stamp for each of them. For example, three items at R55 each earn 3 stamps. Items under R50 don't earn a stamp, and their prices aren't added together to reach R50.
• Bundles and multi-buy offers count as one item and earn 1 stamp, however many products they contain. For example, the "4 for 3" bundle earns 1 stamp.
• You may split a bill between people. Each person earns stamps on the qualifying items they pay for, with their own Rewards Card.
• You must show your Rewards Card at the till when you pay. We can't add stamps for past purchases or receipts.
• Paying with a voucher: an item paid for entirely with a voucher of any kind doesn't earn a stamp. If you use a voucher and pay the rest with cash or card, you earn stamps on the qualifying items you pay for.
• An item you get free with a reward (see section 4) doesn't earn a stamp.
• If a purchase is refunded or cancelled, we may remove the stamps it earned.
• You get a free Gold Stamp when you join.

4. Rewards

• When you collect 8 Gold Stamps, your card unlocks 1 free reward.
• A reward covers up to 1 Regular with Toppings bundle, or its value. If your item costs more, you pay the difference. If it costs less, the unused value is lost and you get no change or credit.
• Rewards can be used only on in-store food and drink products. They can't be used on merchandise.
• You can use one reward per transaction. To use it, show your Rewards Card before you pay.
• Gold Stamps and rewards have no cash value. They can't be exchanged, refunded, redeemed for cash or transferred.
• Gold Stamps and rewards currently don't expire. We may introduce an expiry period in future. If we do, we will give members notice and a fair chance to use what they have earned.

5. Bonus stamp promotions

From time to time we run promotions that give extra Gold Stamps, for example on certain dates, at certain stores, or above a certain spend. Each promotion has its own conditions, which we announce when it runs. These can include start and end dates, participating stores, the spend needed, and whether you can claim it once or on every visit.

Bonus stamps are added automatically when a qualifying transaction is recorded against your card. If you think a bonus is missing, contact us within 14 days of your purchase. We check against our till records, and they are final.

6. Welcome voucher

New members may be offered a one-time welcome voucher. It works like this:

1. After you join, we email you a link to confirm your email address.
2. The link works once and expires 14 days after we send it.
3. When you confirm, we issue your voucher and email it to you. The voucher is valid for 14 days from the day it is issued. The expiry date is printed in the email.

• You can get only one welcome voucher, however many times you join. We treat variations of the same email address as one address.
• Disposable, temporary and forwarding or "hide my email" addresses don't qualify.
• The welcome voucher can be used only on in-store food and drink products, and it follows the voucher rules in section 8.
• The welcome voucher offer is at our discretion. We may change its value or conditions, or withdraw it, at any time. Changes don't affect a voucher that has already been issued.

7. Birthday voucher

As a thank-you, we send qualifying members a birthday voucher by email on their birthday. To qualify:

• you must have been a member for at least 7 days before your birthday;
• we must have your date of birth and a working email address on your account; and
• you must not already have received a birthday voucher this calendar year.

• The birthday voucher is valid for 14 days. The value and expiry date are shown in the email, and we send you a reminder shortly before it expires.
• You get one birthday voucher per member each year. It is single use and can be used only on in-store food and drink products.
• If you spend more than the voucher's value and pay the difference with cash or card, you still earn a Gold Stamp, as long as the transaction total is at least the minimum spend. A transaction paid only with the voucher doesn't earn a stamp.
• If your birthday is 29 February, we send your voucher on 28 February in years that are not leap years.
• You can't change your date of birth to get an extra or earlier birthday voucher. We may refuse or cancel a voucher where a date of birth appears to have been changed for that purpose.
• The birthday voucher is a gift, not something you are entitled to. We may change its value or qualifying rules, or pause it, at any time.

8. Using vouchers

These rules apply to every Yogurtland voucher, including welcome, birthday, complimentary, promotional and purchased gift vouchers, unless the voucher itself says otherwise. Section 9 adds extra rules for complimentary and gift vouchers.

• Vouchers can be used only on in-store food and drink products. They can't be used on merchandise or online unless the voucher specifically says so. Purchased gift vouchers are the exception: see section 9.2.
• A voucher can be used at any participating Yogurtland store in South Africa, up to the value shown on it. It has no cash value and can't be exchanged for cash.
• Vouchers are single use unless the voucher says otherwise. If your purchase comes to less than the value of a single-use voucher, the unused value is lost. You won't get change, cash or credit for it.
• Where a voucher clearly says it holds a balance, the unused amount stays on it until its expiry date.
• A voucher can be used until the end of its expiry date. After that it lapses and can't be reinstated, extended or replaced.
• To use a voucher, show its QR code or read the voucher code to staff before you pay. After you use it, we email a confirmation to the address on the voucher.
• Treat your voucher code like cash. Anyone who presents a valid code can use it. We can't replace a voucher that has been lost, forwarded, shared or screenshotted and then used by someone else.
• We may cancel a voucher that was issued by mistake, issued twice for the same entitlement, or obtained by fraud or misuse. If we cancel a voucher and it wasn't your fault, we will reissue it.
• You can check a voucher's value and expiry date at any time with the link in your voucher email.

9. Complimentary and gift vouchers

9.1 Complimentary and promotional vouchers

From time to time we give out free vouchers. Examples are a thank-you, a goodwill gesture, a competition prize, an event or partner giveaway, or a marketing campaign.

• We issue them at our discretion. You aren't entitled to one, and getting one once doesn't mean you'll get another.
• The value, expiry date and any conditions are shown on the voucher or in the email that comes with it. Because they are free, they can have a much shorter validity period than a purchased voucher.
• Unless the voucher says otherwise, they are single use and can't be combined with another offer.
• They can't be sold, traded or offered for sale. We may cancel vouchers that are resold or advertised for sale.

9.2 Purchased gift vouchers

We plan to sell Yogurtland gift vouchers. When they are available, these rules will apply, along with any extra conditions shown when you buy:

• A gift voucher is valid for 3 years from the date of purchase, or longer if the voucher says so, or until its full value has been used.
• You can use a gift voucher over more than one visit. Any unused balance stays on the voucher until it expires.
• Gift vouchers can be used on anything we sell in store, including merchandise. Online purchases are not covered unless the voucher says so.
• A gift voucher can't be exchanged for cash or refunded, except where the law requires it. Buying one doesn't earn Gold Stamps. Using one earns stamps in the normal way on anything you pay for with cash or card (see section 3).
• Whoever holds the voucher code can use it. If a gift voucher is lost or stolen, tell us straight away with your proof of purchase. If the balance hasn't been used yet, we will cancel the code and reissue the remaining balance.
• These rules follow section 63 of the Consumer Protection Act, which covers prepaid vouchers.

10. Changes, misuse and ending the programme

• We may change these terms and any programme rule or value at any time. This includes the minimum spend, the stamps needed for a reward, what a reward covers, voucher values, waiting periods, validity periods and participating stores. Changes take effect when they are published on this page. Please check the "Last updated" date. Changes don't take away a reward or voucher you already hold, which stays valid on the terms it was issued under.
• We may end the programme by giving members reasonable notice and a fair chance to use rewards and vouchers they have already earned.
• We may suspend or close an account, and cancel its stamps, rewards or vouchers, if we reasonably believe the programme is being abused. Examples are duplicate accounts, false details, manipulated transactions, reselling vouchers, or someone else using your membership.
• You may leave the programme at any time by emailing us. When you leave, any unused stamps, rewards and vouchers are cancelled.
• Store staff apply these terms as written and can't override them. If there is a dispute about stamps, rewards or vouchers, our records decide the outcome. This doesn't affect your rights under South African consumer law.

11. Privacy (POPIA)

This section explains what personal information we collect, why we collect it, who we share it with, and your rights under the Protection of Personal Information Act 4 of 2013 ("POPIA"). For the programme, Yogurtland Rewards is the responsible party.

11.1 What we collect and why

We don't collect or store your bank card details. Payments are processed by our payment providers in store.

11.2 How we use it

• To run your membership (stamps, rewards, vouchers and service emails). This is necessary to provide the programme you joined.
• To tell you about offers and promotions by email and wallet notification. You consented to this when you joined, and you can withdraw that consent at any time (see 11.5).
• To prevent fraud and misuse of the programme. This is our legitimate interest.
• For accounting and tax records, where the law requires it.

11.3 Who we share it with

We don't sell your personal information. We share it only with service providers who process it for us under contract, and only for the purposes above:

Store staff see only what they need to serve you at the counter: whether your card and vouchers are valid, and your stamp and reward balance. They can't see your date of birth or contact details. We may also disclose information where the law requires it.

Some of these providers store information on servers outside South Africa. We use only providers that are bound to protect it to a standard comparable to POPIA, as section 72 requires.

11.4 Keeping it safe, and for how long

We use reasonable technical and organisational safeguards to protect your information. These include encrypted (HTTPS) connections, access limited to staff who need it, individual staff logins, and a record of who issued or redeemed each voucher. If a breach puts you at real risk, we will notify you and the Information Regulator as POPIA requires.

We keep your information while you are a member. If you leave and ask us to delete it, we delete or anonymise it. We keep only financial records the law requires us to keep, and a minimal record to make sure we don't contact you again.

11.5 Your choices and rights

• Marketing: to stop promotional emails or notifications, reply to any of our emails or email us. You can also remove the Rewards Card from your wallet to stop notifications. We will still send service messages about vouchers or rewards you already hold.
• Your rights: you can ask what information we hold about you and ask for a copy. You can also ask us to correct or delete it, or object to how we use it. Email us to do this. We may need to confirm who you are first.
• Children: if you are a parent or guardian and believe your child joined without your permission, contact us and we will delete their account.
• Complaints: you can complain to the Information Regulator (South Africa) at POPIAComplaints@inforegulator.org.za. General enquiries go to enquiries@inforegulator.org.za.

12. Contact us

For questions about your membership, stamps, rewards, vouchers or personal information, including requests to our Information Officer, email rewards@yogurtland.co.za.

For help with your Rewards Card:

• Resend a lost card: rewards.yogurtland.co.za/resend
• Check your stamps: rewards.yogurtland.co.za/check
• Join: rewards.yogurtland.co.za

These terms are governed by the laws of the Republic of South Africa.